🪞 Mirrorology Industry – Refund & Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your mirror must be unused, undamaged, and in the same condition that you received it. It must also be returned in the original packaging with all protective materials intact.

Non-Returnable Items

Several types of items are not eligible for return:

Customized or made-to-order mirrors
Clearance / Sale items
Gift cards
Downloadable products (if applicable)
Any mirror that has been used, installed, or damaged after delivery

Proof of Purchase

To complete your return, we require a receipt or proof of purchase.
⚠️ Please do not send your purchase back to the manufacturer directly — always contact us first.

Partial Refunds

In some cases, only partial refunds may be granted:

Items with obvious signs of use
Any mirror not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email. You will also be informed about the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before the refund is officially posted.
Contact your bank, as processing times vary.

If you’ve done all this and still haven’t received your refund, please contact us at [your email address].

Sale Items

Only regular-priced items may be refunded. Sale or discounted items cannot be refunded.

Exchanges

We only replace mirrors if they arrive defective or damaged during transit. If you need to exchange it for the same item, send us an email at [your email address] with images of the damage, and return the mirror to [your physical address].

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be issued.

If the item wasn’t marked as a gift, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, mail it to: [your physical address].

You will be responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
For higher-value mirrors, we recommend using a trackable shipping service or shipping insurance. We cannot guarantee that we will receive your returned item.